Tanager AudioWorks Support Resources
Technical support for Tanager AudioWorks products is available in a variety of ways. Check the Troubleshooting Guides in the various product page Documents tabs as a first stop to getting help. Check out the video training material as well in the Video tabs. If you do not find what you are looking for, contact us directly either by using the Technical Support Contact Form below or EMAIL us directly at support@tanageraudioworks.com.
Mac OS X 10.7 Lion and Windows 7 Compatibility Information
All Tanager AudioWorks products are fully compatible with Windows 7 and should work fine with Windows 8 when released.
The current SongFrame Build 9.0 is compatible with Mac OS X 10.7 (Lion) but we experience a low audio output volume. This has been fixed for OS 10.8 Mountain Lion. Chirp and Chorducopia work fine in Mac OS 10.7 as is.
For users of SongFrame or Chirp upgrading to Windows 7 from XP or Vista, it is possible you'll have to re-install the LoopBe30 MIDI Loopback driver utility. The latest version is compatible with Windows 7, but sometimes after an upgrade this utility doesn't work until re-installation. Click here to download the LoopBe30 installer. Also - users of SongFrame or Chirp may need to re-authorize their installations after upgrading to Windows 7. See the section above to access the authorization page. Last - if you are upgrading from Windows XP to Windows 7 and need the original installers or your serial number for any Tanager AudioWorks product, please EMAIL us at support@tanageraudioworks.com and let us know what you need. We're happy to help get you up and running again!
