Tanager AudioWorks Support Resources
Technical support for Tanager AudioWorks products is available in a variety of ways. Check the Troubleshooting Guides in the various product page Documents tabs as a first stop to getting help. Check out the video training material as well in the Video tabs. If you do not find what you are looking for, contact us directly either by using the Technical Support Contact Form below or EMAIL us directly at firstname.lastname@example.org.
SongFrame or Chirp Installer Stops at 75%
There are rare occurances of problems when installing SongFrame for Windows on some systems. A few users have told us that the product doesn't completely load. The issue is usally solved by ensuring you right click on the installer file and choose "Run as Administrator." PLEASE be sure to download install SongFrame first before purchasing a license key to make sure it runs on your system . The 30 day evaluation capability is part of the full purchased product, so try it out first. If it loads, you're good to go.
64 Bit Windows Compatibility Information
Our products will work on 64 Bit Windows installations but two critical components must be updated on your PC in order for these to function. The .NET 2.0 Framework from Microsoft must be updated to the 64 Bit version, and the Microsoft Visual C++ Re-Distributable also must be upgraded to the 64 Bit version. Download and install those components either directly from Microsoft or below. Chirp or SongFrame should operate properly once installed.
Mac OS X 10.7 Lion and Windows 7 Compatibility Information
All Tanager AudioWorks products are fully compatible with Windows 7 and should work fine with Windows 8 when released.
The current SongFrame Build 9.0 is compatible with Mac OS X 10.7 (Lion) but we experience a low audio output volume. This has been fixed for OS 10.8 Mountain Lion. Chirp and Chorducopia work fine in Mac OS 10.7 as is.
For users of SongFrame or Chirp upgrading to Windows 7 from XP or Vista, it is possible you'll have to re-install the LoopBe30 MIDI Loopback driver utility. The latest version is compatible with Windows 7, but sometimes after an upgrade this utility doesn't work until re-installation. Click here to download the LoopBe30 installer. Also - users of SongFrame or Chirp may need to re-authorize their installations after upgrading to Windows 7. See the section above to access the authorization page. Last - if you are upgrading from Windows XP to Windows 7 and need the original installers or your serial number for any Tanager AudioWorks product, please EMAIL us at email@example.com and let us know what you need. We're happy to help get you up and running again!